FAQs
We’ve compiled a selection of the questions we get asked most often around cloud computing, migration and Quadris Cloud.
Cloud computing
How does cloud computing differ from a hosted server?
One of the key differences is you are not limited by the specification of the hosted server. Instead you have unlimited resources to work with in terms of storage and compute.
What types of applications/services can run on the cloud?
You can run practically any application or software that runs in a virtual machine or container.
Quadris Cloud
What is Quadris Cloud?
Quadris Cloud is a high performance, secure, and stable compute, storage and network platform, with greater emphasis on control, visibility of costs, and personal support. It is defined as a “Public Cloud” platform using the NIST definition of cloud computing (click here).
How is Quadris Cloud different from Azure or AWS?
Quadris Cloud offers a better performance versus price than Azure or AWS. It also offers a much greater level of personal support.
How does pricing work?
We offer transparent pay-as-you-go pricing, so you only pay for what you use. No hidden fees. No egress charges.
Can Quadris Cloud integrate with other platforms?
Yes, Quadris Cloud offers low-latency, high-speed connections, making integration with other major cloud platforms seamless.
What kind of support can I expect?
You’ll have access to our UK-based support team, ready to assist with fast, reliable help when you need it.
How scalable is Quadris Cloud?
Quadris Cloud offers seamless scalability, allowing you to quickly adjust resources to match the growth of your business.
How easy is it to migrate data in and out of Quadris Cloud?
Very easy. Quadris will help establish network links into your current hosting provider, or into your on-premise infrastructure and then help you migrate your workloads into our cloud. And since you don’t pay for data transfer into or out of Quadris Elastic or Reserved Cloud, you won’t be stung with a huge bill at the end of the migration.
What are the charges for transferring data to and from Quadris Cloud?
None – we don’t charge for transferring data.
Quadris Cloud Support
Who provides support ?
You will receive personalised support from Quadris engineers, all employed by Quadris as we do not outsource our support services.
When is support available ?
Support is available 24/7/365
How do I contact support ?
Via email, customer portal, online chat, or by phone.
Will I get help with the initial onboarding?
Full support is provided throughout the onboarding process to ensure you get efficient use of our platform.
What kind of support can I expect?
Standard support with the platform comes at no additional cost. An optional higher level of platform support is also available and we also offer a full managed service of your tenant network.
Can Quadris help migrate all my system to Quadris Cloud?
Yes – we have advanced migration tools that can provide rapid migration with minimal downtime.